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adamtoto Privacy Policy for Your Account

This page tells you what we collect, why we keep it, and how you can ask us to change it.

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CONTACT PATHS

How To Reach Our Privacy Team

For privacy questions, the fastest route is the chat panel inside your account.

Live Chat Open chat from your account and send the request with your registered email or phone number. We use that first message to locate the record, then reply during 08:00-24:00 WIB with the next verification step.
Email Write to [email protected] if you need a written trail for a correction, deletion, or access request. Include the account email, the subject you want changed, and any date range so we can trace the record faster.
Profile Form Use the form in your profile when you want to update contact details or ask what data we keep. The form attaches your request to the signed-in account, which helps us check it against our security logs.
ACCOUNT SAFEGUARDS

How We Handle Your Data Safely

We keep this policy tied to account controls, not broad promises. Your browser cookies remember language and session state, while login history helps us spot unusual access from new devices or repeated…

Collected Data

We store only the fields needed to run your account, answer support requests, and confirm payment references. That usually means contact details, login timestamps, device data, and message history tied to your profile.

Cookies

Cookies keep your session active and remember the language you picked. They also help us notice unusual login patterns. You can clear them in Chrome, Safari, or another browser, but you may need to sign in again afterward.

Account Security

We ask for a verification step before changing sensitive records. That may include a code to your registered phone or an email check, which keeps a request from being applied to the wrong account.

Retention

We keep logs only for the time needed to protect the account, answer disputes, and meet legal duties. After that window, we restrict access or remove records when the law and our internal process allow it.

Change Requests

If you want to correct a name, number, or email, send the update through chat or email and wait for verification. We then match the request to the account history before making the change.

Deletion Requests

You can ask us to delete certain records, but some logs may stay when local law requires them or when we need them for fraud checks and account recovery. We will tell you what can change.

Common Questions About This Policy

These questions cover the parts people ask about most: what we collect, why we keep it, how cookies work, and what happens when you ask for a change. If you need a faster answer, use the support channels above and send the email or phone number on your account. We will tell you what we can change, what we must keep, and which step comes next under local law.

We collect the details needed to create, secure, and service your account, such as contact details, device data, login history, and message records. When you use DANA, OVO, GoPay, or QRIS, we may also keep payment references.

We use login and device data to spot unusual access, confirm your session, and investigate account problems. If a sign-in looks unfamiliar, we may ask for a verification step before we change anything on your profile.

Only the details needed to process or verify a transaction can move through DANA, OVO, GoPay, or QRIS rails. We do not send more than the payment step requires, and we keep related records for account checks.

We keep records only for as long as needed for account care, legal duties, dispute handling, or fraud checks. After that, access is limited or the data is removed when the law and our internal process allow it.

Yes. Send the request through chat, email, or the profile form, then complete the verification step we send to your registered contact. Once we confirm the account, we can adjust eligible details.

You can clear cookies in your browser at any time. That may end your session and reset language or remember-me settings, but it does not erase records we must keep for security or legal reasons.

Use live chat in your account, email [email protected], or send a profile form. Our team answers from 08:00-24:00 WIB, and we will direct your request to the right privacy contact.

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